Customer Solutions Center | American Electric Power

1 Riverside Plaza, Columbus, OH 43215-2372

Eligibility

Potential or current AEP customers.

Required documents

Current customers will need their AEP account number.

Hours

Mon-Sun 24 hours.

(800) 672-2231

Voice

(614) 716-1000

Voice - voice | HQ

(614) 883-6677

Voice - voice | General Customer ServiceGeneral Customer Service

(888) 216-3505

Voice

Languages

Translators available upon request.

Application process

Telephone.

Fees

Vary with service.

Service area

Franklin County, Ohio

Description

Customer Service Center for AEP customers. Answers questions regarding service, billing, account information or if a person needs to report service problems. Can assist in setting up new service, changing name and/or address or transferring service. Provides information on various budget plans offerered by AEP including the one-third and one-sixth payment schedules. Also offers information on military family extended payment program.

Data provided by

LSS 211 Central Ohio

What's Here

Electric Service Connection/Repair Utility Budget Billing Electric Service Providers

Providing organization

American Electric Power

Maintains electrical services for 25 counties in Central and Southern Ohio.