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Utility Arrearage Payment Plans (SPECIAL RECONNECT ORDER) | Aes Ohio

Eligibility

Open to AES Ohio residential customers who have been disconnected, are at risk of disconnection, or are attempting to establish new electric service. No income eligibility criteria applies.

Required documents

Requested as needed. Contact for information.

Hours

mon 8:00am - 5:00pm tue 8:00am - 5:00pm wed 8:00am - 5:00pm thu 8:00am - 5:00pm fri 8:00am - 5:00pm
(800) 433-8500

Voice - voice | Residential Customer Service

(877) 468-8243

Voice - voice | Report an Outage

Application process

Contact Customer Service to request assistance.

Fees

$175. An additional reconnection charge amount of no more than $36 may also be charged.

Service area

Clinton County, Ohio
Warren County, Ohio

Description

Allows customers to make a $175 payment in order to prevent disconnection or restore services between October 13, 2025 and April 15, 2026. A Special Reconnect Order (also known as Winter Rule) can be used once per season and will only maintain services for 30 days. After the Order expires, customers will be required to pay a monthly payment plan amount for the remaining bill balance in addition to their current charges each month.

Data provided by

211 UWGC

Providing organization

Aes Ohio

Provides regulated electric utility service to customers in the Miami Valley.