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Utility Disconnection Protection (MEDICAL CERTIFICATE) | Duke Energy

139 East Fourth Street, Cincinnati, OH 45202

All services are accessible.

Eligibility

Open to Duke Energy customers in threat of disconnection who have a qualifying medical condition.

Required documents

Other documents (Written verification from qualifying medical professional stating that termination of utility service will aggravate the medical condition of the resident. )

Hours

mon 8:30am - 4:30pm tue 8:30am - 4:30pm wed 8:30am - 4:30pm thu 8:30am - 4:30pm fri 8:30am - 4:30pm

Application process

Ohio customers may complete the Medical Certificate Request Form online. 

Kentucky customers should contact Duke Energy Customer Service by phone to request a Medical Certificate Form be faxed to their medical provider.

Fees

None

Service area

Grant County, Kentucky
Hamilton County, Ohio
Campbell County, Kentucky
Clermont County, Ohio
Boone County, Kentucky
Clinton County, Ohio
Warren County, Ohio
Kenton County, Kentucky
Brown County, Ohio
Butler County, Ohio

Description

Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. Ohio customers are permitted a maximum of three medical extensions within a rolling 12-month period and Kentucky customers are permitted medical certificates as long as customer has not defaulted on a previous medical certificate payment plan.

Data provided by

211 UWGC

Providing organization

Duke Energy

Duke Energy supplier manages, provides, and operates regulated electric and gas operations to customers in the Southwest Ohio and Northern Kentucky.