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Medical Information Services For Medicaid Recipients | Humana

500 West Main Street, Louisville, KY 40201

Eligibility

Open to Medicaid recipients age 18 and older who have Humana as their State Medicaid Managed Care Organization (MCO).

Required documents

Requested as needed. Contact for information.

Hours

mon 7:00am - 7:00pm tue 7:00am - 7:00pm wed 7:00am - 7:00pm thu 7:00am - 7:00pm fri 7:00am - 7:00pm
(855) 739-5986

Voice - voice | Access2Care Transportation

(800) 444-9137

Voice - voice | Medicaid Customer Care

(888) 285-1121

Voice - voice | HumanaBeginnings Program

(800) 648-8097

Voice - voice | Nurse Advice Line

(866) 331-1577

Voice - voice | Community Resource Line

(888) 225-4669

Voice - voice | Go365

Application process

Call for service. Note: the helpline is not meant to replace a primary care provider or 9-1-1. For life-threatening conditions and emergencies, call 9-1-1.

Fees

None

Service area

Kentucky

Description

Offers free 24/7 phone access to a registered nurse who can provide health information and advice. Nurses can assist with health-related questions, understanding prescriptions, suggestions for at-home care for minor injuries and illnesses, and recommendations of when and where to go to seek medical care.

Data provided by

211 UWGC

Providing organization

Humana

For-profit company contracted with state departments of health insurance to provide managed health care services under the Medicaid and Medicare programs.