Medical Information Services For Medicaid Recipients | Aetna
Eligibility
Open to Medicaid recipients age 18 and older who have Aetna as their State Medicaid Managed Care Organization (MCO).
Required documents
Hours
Voice - voice | Nurse Advice Line
Voice - voice | Member Services
Voice
Application process
Contact the helpline by phone. Note that the helpline is not meant to replace a primary care provider or 9-1-1. For life-threatening conditions and emergencies, call 9-1-1.
Fees
None
Service area
Kentucky
Description
Offers free 24/7 phone access to a registered nurse who can provide health information and advice. Nurses can assist with health-related questions, understanding prescriptions, suggestions for at-home care for minor injuries and illnesses, and recommendations of when and where to go to seek medical care.
Data provided by
211 UWGC
Providing organization
Aetna
For-profit company contracted with the Kentucky Cabinet for Health and Family Services to provide managed health care services under the Medicaid and Medicare programs.