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Medical Certification Program | Ohio Edison - A Firstenergy Company

76 South Main Street, Akron, OH 44308

Not Applicable.

Eligibility

Serves eligible Ohio Edison Residential customers with severe health problems.

Required documents

Must provide physician's documentation of medical need. Need account number of phone number associated with account to process request.

Hours

Customer Service representatives available Monday to Friday from 8:00am to 6:00pm. Must be used to prior to disconnection or must be obtained within 21 days of disconnection to restore service. May be used two (2) additional times within a 12 month period. The total certification period cannot exceed 90 days per household in any 12 month period.
(800) 633-4766

Voice - voice | Customer Service

(888) 544-4877

Voice - voice | Power Outages 1-888-LIGHTSS

https://www.firstenergycorp.com

Languages

Spanish.

Application process

Call the toll-free Customer Service department for more information.

Fees

No fee to apply. It does not reduce the amount the household owes.

Service area

Ohio

Description

Delays a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Allows the household time to get financial help or make payment arrangements.

Data provided by

211 Summit

Providing organization

Ohio Edison - A Firstenergy Company

Operates as a public entity that provides the generation, transmission, sale, and distribution of electricity to retail or end-use customers. Note: this is a commercial business.