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Child Support - Payment Information | Cuyahoga County Job And Family Services

1640 Superior Ave., Cleveland, OH 44114

Eligibility

Parents who have been court ordered to pay or receive child support, where either the court order or one of the parties involved is located in Cuyahoga County.

Required documents

The following documents are not required but are SUGGESTED to expedite service: Proof of Employment of payor, and any Court Orders or case number if available. To use the automated phone line, client will need their Social Security number.

Hours

24 hrs a day, 7 days a week
(800) 860-2555

Voice - voice | SETS Payment Information Line

(216) 514-8484

Fax - fax | Main Fax

(216) 443-5100

Voice - voice | Office of Client Services/The Call Center

(800) 443-1431

Voice - voice | Toll Free in Ohio

https://jfs.ohio.gov/ocs
[email protected]

Application process

Phone for service 24 hours a day, 7 days a week or use web portal anytime (client will need to register online to use the web portal). Client may also get basic information on their case via live chat M-F: 10:00am-2:00pm through the Cuyahoga County Job and Family Services website. Child Support payment history and balance due is only available through web portal or automated phone line. Clients can use drop boxes in the entryway to return any paperwork in documents drop box and/or submit check or money order only in payment drop box.

Fees

Free

Service area

United States

Description

Provides information regarding the status of court ordered child support payments and payment history. Does not collect or disburse support payments (checks are collected and issued from the Ohio Department of Jobs and Family Services in Columbus).

Data provided by

211 Cleveland

Providing organization

Cuyahoga County Job And Family Services

Government agency that promotes self-sufficiency and family stability by providing emergency financial assistance, employment services, child support services, Medicaid, food assistance (SNAP), and a wide variety of social services.