Home

Medical Information Services For Medicaid Recipients | Unitedhealthcare

Eligibility

Open to Medicaid recipients age 18 and older who have UnitedHealthcare as their State Medicaid Managed Care Organization (MCO)

Required documents

Requested as needed. Contact for information.

Hours

mon 8:00am - 8:00pm tue 8:00am - 8:00pm wed 8:00am - 8:00pm thu 8:00am - 8:00pm fri 8:00am - 8:00pm
(800) 895-2017

Voice - voice | Member Services-Ohio Medicaid

(866) 293-1796

Voice - voice | Member Services-Kentucky Medicaid

(800) 542-8630

Voice - voice | Nurse Advice Line-Ohio Medicaid

(800) 985-3856

Voice - voice | Nurse Advice Line-Kentucky Medicaid

Application process

Contact the helpline by phone. Note that the helpline is not meant to replace a primary care provider or 9-1-1. For life-threatening conditions and emergencies, call 9-1-1.

Fees

None

Service area

Ohio
Kentucky

Description

Offers free 24/7 phone access to a registered nurse who can provide health information and advice. Nurses can assist with health-related questions, understanding prescriptions, suggestions for at-home care for minor injuries and illnesses, and recommendations of when and where to go to seek medical care.

Data provided by

211 UWGC

Providing organization

Unitedhealthcare

For-profit company contracted with state departments of health insurance to provide managed health care services under the Medicaid and Medicare programs.