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Utility Service Payment Assistance (HOME ENERGY ASSISTANCE - HEA SUBSIDY) | Northern Kentucky Community Action Commission

533 West Pike Street, Covington, KY 41011

All services are accessible, Full Wheelchair Access.

Eligibility

Open to active Duke Energy customers with a household income at or below 200% of the Federal Poverty Guidelines.

  • Natural gas only customers are eligible to receive a credit to their account for the months of January-April.
  • Customers receiving both gas and electric, and those receiving electric service only are eligible to receive a credit to their account for the months of January-April, and July-September.

Required documents

Utility bill (Account number and name on account for main heating fuel sources and electric bill, most current heating bill OR statement from landlord if heating expenses are included in rent OR statement from utility company if applicant participates in a Pre-Pay Electric Program),Proof of income (Proof of all household income from the previous month),Social security card (Proof of Social Security Number for each member of the household)

Hours

mon 8:00am - 4:00pm tue 8:00am - 4:00pm wed 8:00am - 4:00pm thu 8:00am - 4:00pm fri 8:00am - 4:00pm
(859) 484-8450

Voice - voice | Appointment Scheduling Line

Application process

Virtual appointments may be scheduled online. Walk-ins accepted for in-person service.

Fees

No fee to apply. Customers will be responsible for Duke Energy charges beyond the assistance provided by the subsidy.

Service area

Boone County, Kentucky
Grant County, Kentucky
Campbell County, Kentucky
Kenton County, Kentucky

Description

Offers a recurring utility bill credit to income-eligible Duke Energy electric and gas customers during designated peak heating and cooling months.

Data provided by

211 UWGC

Providing organization

Northern Kentucky Community Action Commission

Regional community action agency providing a variety of supportive services focused on family and children, housing and weatherization, and career readiness.